"SECTION 02-D"
[Category] IT SERVICE DESK
[Timespan] 2025 - TODAY
[Status] ONLINE
Experience aquired as a regular day job.
I joined the IT Service Desk team for the client company. The Service Desk is available 24/7 do so lvl 1 and 2 tech support on workstations and some specialized softwares.
I worked on the phone and at the Service Desk counter in multiple offices.
During my time, I've also worked remotely, sometimes during the night.
In both French and English.
The developped skills list is long, but keep in mind we were level 1 and 2 for end user services. We were also the first point of contact for the entire IT department.
Tougher incidents were forwarded to a more specialized L2 or to L3.
Incident management
Major incident management (P1/P2)
Service Now
FortiClient VPN
Windows 10/11
Office 365 Suite
MS Teams
Active Directory
Azure AD
InTune device management
InTune software deployment
Exchange
SCCM
SharePoint
OneDrive
SamWin call center client
Directory Access Management
Knowledge base redaction
VDI Services
Wallix
Ivanti Device Management
Cisco Webex
VMware Aria Automation